1. About the Confirmation Email Sent to You
For security, we sometimes ask new site members to confirm their email address. This may happen for several reasons.
For example, when a visitor tries to create a member account with an email address that already exists in our contact list, we send them a confirmation email. In the email, we ask them to click a link to confirm their email address.
Important:
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This message is a security requirement to protect our future site members, and we cannot disable it.
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We don't ask members who sign up using a Google or Facebook account to confirm their email.
If you can not find the email with the code:
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Please make sure the email you entered is correct and you have access to it.
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Check for emails sent from a no-reply+(...)@site-members.com email address.
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Check any spam, junk, or promotions folders that you might have.
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Whitelist the http://site-members.com domain. You may need to contact your email provider directly.
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If your browser is set to block third-party cookies, you may have trouble logging in to your account. Enable cookies to make sure you can log in successfully.
Alternatively, you can sign up using a different email address.
If none of the above helps, please contact us using the form below
2. Using reCAPTCHA in the Sign up Process
1. We use Google's reCAPTCHA tool to help protect against potential spam and other types of automated abuse.
2. We use reCAPTCHA tool in the mode "For suspected bots only". Means: only suspected bots will be required to pass reCAPTCHA. Most people won’t be asked to verify that they’re human.
3. We use reCAPTCHA for signup only. You won't need it to login into account.
ReCAPTCHA asks users to enter numbers or words seen in distorted images onscreen. reCAPTCHA is simply a test to tell humans and robots apart.
You must type exactly what you see in the CAPTCHA image, whether it's a number, a word, or several words. When you are done, press the enter key on your keyboard.
Note:
If you are unable to solve the CAPTCHA, click the reload button to get a new one.
In addition, you can click the audio button to listen to an audio CAPTCHA option. The set of numbers is read out and you must enter the numbers you hear in the provided space. When you are done, press the enter key on your keyboard.
If you have entered the correct CAPTCHA and are unable to sign in to your account:
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Disable your VPN.
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Make sure the browser you are using is up to date. You can use this link to check.
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Disable all your extensions,
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Change your IP address. You may experience issue if your IP address is detected as suspicious. The easiest way to check is to switch to cellular mobile internet from the wi-fi or vice a verse.
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If your browser is set to block third-party cookies, you may have trouble with CAPTCHA. Please enable cookies.
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Try the reCAPTCHA again.
Alternatively, you can try another browser or another device to signup.
If none of the above helps, please contact us using the form below
3. Unable to Sign In to Your Account: Forgot Password
Clearing Your Browser's Cache
Your browser caches data about each website you visit to speed up loading times. Over time the actual data online can differ from what your browser has cached, potentially causing local issues. We recommend clearing your browser's cache periodically and whenever you experience website issues.
Before clearing cache:
Try opening your browser in incognito/private mode to see if the issue is cache-related. If the problem is resolved in incognito mode, clear your browser's cache.
Note: As well as the We no longer support live sites on IE11. We recommend using one of our supported browsers to view and interact with our site in the nice way.
Note: Go to whatismybrowser.com to find out what browser version you are using.
To clear your desktop browser's Cache:
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Close all windows and tabs of your browser.
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Open a new tab on your browser and make sure tegenwind.tv is not open on any tabs or windows.
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Press Ctrl + Shift + Del (press Cmd + Shift + Delete using a Mac) then click below for browser-specific instructions.
Note: This keyboard shortcut is relevant for all supported browsers except Safari (see below).
Enabling Cookies in Your Browser
If your browser is set to block third-party cookies, you may have trouble logging in to your tegenwind account. Enable cookies to make sure you can log in successfully.
Supported Browsers:
We recommend using the most current version of a browser. Go to www.whatismybrowser.com to make sure your browser is up to date.
If you are unable to sign in to your account because you have forgotten your password, you can have a reset link sent to your email address. From there, you can create a new password to sign in to your account.
To have a password reset link sent to your email:
1. Click the Forgot Password? link in the Sign In window.
2. Enter your email address for the email associated with your account and press Submit button.
3. Check your email and follow the instructions to create your new password.
If your email address exists in our system, you'll receive an email with the link to reset your password.
Tips:
If you use Firefox, Chrome or Safari and you allowed your browser to save your passwords, you can retrieve your password:
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Firefox: Open Options > click Security > click Saved Passwords.
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Chrome: Open Options > click Settings > click Autofill > under Passwords, click www.tegenwind.tv > click Show.
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Safari: Open Preferences > Select Passwords from the tab at the top > click www.tegenwind.tv > click Show.
If you don't receive the email:
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Please make sure the email you entered is correct and you have access to it.
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Check for emails sent from a no-reply+(...)@site-members.com email address.
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Check any spam, junk, or promotions folders that you might have.
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Whitelist the http://site-members.com domain. You may need to contact your email provider directly.
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If your browser is set to block third-party cookies, you may have trouble logging in to your account. Enable cookies to make sure you can log in successfully.
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It's possible that when creating your account your email address was typed incorrectly. To find out if this is the case, send us your username and the email.
Alternatively, you can sign up using a different email address. Contact us using the from below if you have any active subscriptions and we will transfer them to your new account.
If you still need help, please contact us using the form below
If you successfully reset your Wix account password but are still unable to sign in to your account:
1. Clear your browser’s cache and try again
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Close the browser and reopen it.
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Go back to the password reset email and click the link.
Note: If you see a security warning pop-up, click Load Anyway.
2. Check that cookies aren’t blocked in your browser.
A cookie is a small file stored in your browser which helps a website recognize you. If you have chosen to block cookies in your browser, you will not be able to sign in to tegenwind.tv. Go to your browser settings and make sure that you have not chosen to block cookies.
Still need help? Fill out our form below:
4. The Difference between site REGISTRATION and SUBSCRIPTION
REGISTRATION
Being registered gives you the opportunity to join a Member's Area. Member's Area is a tool which helps us to create community around the site.
People who sign up to our Member's Area get their own account where they can see all their information while getting to know other members.
The Member's Area consists of several parts for your convenience.
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The login bar
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Signup and login forms
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Member pages and the Member's Menu
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Member profile page and profile card
People who create an account on our site get much more control of their actions and site events
Click a tab below to learn what it adds to your Member's Area:
NOTE:
- You can delete your account anytime.
- You can view free content without subscription and you don't forced to be a member.
- Member-only content functionality may expand over time.
SUBSCRIPTION
Subscription let you enjoy premium blog articles, get exclusive tickets for the events for subscribers-only.
Subscription is based on the registration. Means only registered members can get subscription to enjoy the exclusive content/join events for special prices and have other benefits of the plan.
Make sure to become a site member before trying to get Subscription.
In another words. Subscription is a part of Site membership. And site membership doesn't means you are subscribed.
NOTE:
If you own a subscription for your account you have to be logged in to have opportunity to watch exclusive content across the site. Otherwise system can't recognize you and may ask you to get subscription.
Just login into your account and all exclusive content will be available for you again.
Still not clear? Feel free to contact us using the form below: